LEGAL REFERENCE

How pgking Handles Your Account Data

This is the pgking privacy policy — the page that tells you, in plain language, what we collect when you open an account with us, why we hold...

Account dataWallet recordsCookiesRetentionYour rights
Tour the Lobby Read FAQ
pgking How pgking Handles Your Account Data

Our Privacy Posture and Scope

We process your personal data only where local law permits and only for the purposes you'll read on this page: opening your account, verifying you're the person behind it, settling wallet movements, and keeping our lobby secure. Your name, contact details, device fingerprint and transaction history are stored on encrypted servers in supported regions. We don't sell your data to third parties.

We share limited records with payment partners that route DANA, OVO, GoPay and QRIS transfers, and with regulators when a lawful request reaches us. You can ask us to export, correct or erase your file at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Contact Paths at pgking

Privacy mailbox Send privacy-specific questions to our data team through the contact form inside your account. We answer within two business days and log every request so you have a written trail to refer back to.
Live chat for policy Open the chat widget in the lobby and ask for the privacy desk. Our agents route data-access, correction and erasure requests directly to the team that owns this policy, not to general support.
Account dashboard Inside your pgking dashboard you'll find a privacy panel where you can download your data file, update consent preferences, and review which marketing channels you've opted into. Changes take effect on your next sign-in.
PLATFORM TRUST SIGNALS

Why You Can Rely on This Policy

Reviewed quarterly

Our policy team revisits this document every quarter and after any material change to how we process your data. The...

Drafted in plain English

We avoid legal jargon where we can. The intent is that you finish reading this page knowing what we hold...

Encrypted in transit

Every form on pgking, including sign-up and wallet pages, runs over TLS. Your DANA, OVO, GoPay or QRIS reference never...

Access controls

Only staff who need your data to do their job can see it. Customer agents see contact and ticket history...

Retention windows

We keep account records for the period local law requires, then delete or anonymise them. The retention table further down...

Independent audits

Our security posture is reviewed by external auditors on a recurring schedule. Findings feed back into this policy so the...

Consistent With Our Other Policy Pages

Terms of Service
The terms page covers your contract with us; this privacy page covers your data. Where the two overlap — account closure, for example — the wording is aligned so you don't get conflicting answers.
Cookie Notice
Cookies get their own dedicated page with the full table of categories. This privacy policy summarises the same information at a higher level and links across when you want the granular list.
AML Statement
Anti-money-laundering checks are described separately, but the data they rely on — identity, source of funds, wallet history — is the same data covered here, handled to the same retention rules.
KYC Procedure
Our KYC page explains what documents we ask for and why. This policy explains how those documents are stored, who looks at them, and when they're deleted from our systems.
Complaints Path
If you're unhappy with how we handled a privacy request, the complaints page tells you the escalation route. Both pages reference the same response timelines so expectations stay matched.
Data Retention Schedule
The retention schedule is published as a sub-page with category-by-category timelines. The numbers there match the summary you'll find further down this privacy policy, never the other way around.
Marketing Preferences
Marketing consent is recorded in your dashboard and described on the preferences page. This policy explains the legal basis; the preferences page is where you actually toggle channels on or off.
PLATFORM SNAPSHOT

What This Policy Page Covers

Scope notice The opening block tells you which pgking properties this policy...
Data categories A clear list of what we collect: identity fields you...
Legal basis block For each processing purpose we state the legal basis —...
Sharing map A short map of who else sees your data: payment...
Your rights panel A dedicated panel sets out access, correction, deletion, portability and...
Update log At the bottom you'll find a short log of material...

Privacy Policy Questions We Hear Often

We ask for your name, date of birth, contact details and a wallet identifier so DANA, OVO, GoPay or QRIS transfers route correctly. Your device sends technical fields automatically; we explain those in the data categories block above.

Active accounts are kept while you use them and for the retention window local law requires after closure. Identity documents typically sit on file for five years; marketing logs are shorter. The retention schedule has the full table.

Yes. Open your dashboard, head to the privacy panel, and request a data export. We package your account, wallet and ticket history into a file you can download within thirty days of asking, usually sooner.

Payment partners that settle DANA, OVO, GoPay and QRIS movements, identity-verification vendors during sign-up, our cloud hosts, and regulators acting under lawful authority. The sharing map above lists every category — nobody else receives your file.

Toggle the marketing channels off inside your dashboard preferences page. The change applies to your next sign-in cycle. Transactional messages — wallet confirmations, security alerts — keep running because they're part of operating your account, not marketing.

We move your record into a restricted archive, accessible only to compliance staff for the retention window the law requires. After that window expires the record is deleted or anonymised so it can no longer be linked to you.

Material changes are flagged at sign-in and logged at the bottom of this page with dates. Minor wording fixes go in quietly but the revision date at the top still moves so you can spot a new version.